1. Made-to-Order & Custom Items
- No Change of Mind Returns: Due to customization, we don’t offer refunds for wrong orders or change of mind once production begins.
- Defect/Damage Claims: Contact us within 7-14 days of delivery for manufacturing faults or transit damage.
- Proof Required: Send photos/videos of the item and packaging to show the issue.
- Resolution: Offer replacement, repair, or refund (minus shipping) after inspection.
2. Standard/Non-Custom Items
- Unopened/Unused: Return within 30 days for a full product refund (shipping non-refundable).
- Buyer’s Remorse: Within 3 days of receipt, you can return for a partial refund (product price only) after inspection, or exchange (buyer pays all shipping).
- Restocking Fee: A 10-20% restocking fee may apply for unwanted items.
3. Defective Products (General)
- Reporting: Contact support within 30 days of receipt for non-human-caused quality issues.
- Process: Return the item for assessment; refunds/replacements issued if fault confirmed.
- Return Shipping: Buyer pays initially, but refunded if defect is confirmed; otherwise, buyer covers return shipping costs.
4. General Terms
Shipping Costs: Original shipping is usually non-refundable; return shipping covered by buyer unless seller error
Contact First: Always contact customer service before returning any item.
Condition: Items must be in original packaging, unused, with all parts, unless defective.
Need help?
Contact us at {email} for questions related to refunds and returns.